Customer Experience Management

IBM Tealeaf CX Customer Experience Management solutions help customer-centric organizations deliver better digital customer experience. From e-commerce professionals, to digital marketers and business executives, as well as IT and customer service staff, IBM Tealeaf CX solutions provide an incisive “view” of the digital customer that empowers organizations to deliver better web and mobile experiences and provide more effective customer service. IBM Tealeaf CX solutions help companies increase online conversation rates, raise customer retention rates and improve customer satisfaction.

With IBM Tealeaf CX solutions, e-businesses benefit from:

  • Maximizing the value of every single customer visit (web and mobile) and ensuring that more transactions are completed successfully.
  • Immediate visibility into the struggles affecting customer behavior and their business impact (without tagging or impacting site performance or reliability).
  • Rapid resolution of hard-to-find usability, system or application problems.
  • Improved customer service when agents have instant access to online customer sessions.
  • Preserving digital customer interactions to resolve customer disputes quickly and accurately.

For any online business facing pressure to increase revenue and reduce costs, Customer Experience Management is an essential. IBM Tealeaf CX solutions provide the ability to pinpoint customer struggles on websites in real-time. Organizations can intercept problem spots and remove roadblocks to maximize conversions, revenue and customer loyalty.

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